Regarding entry
About Tickets
Can I change the admission date and time after purchasing tickets from the Ticket Store?
Tickets purchased through the teamLab Planets TOKYO Ticket Store can be changed up to 3 times, no later than 2 hours before the admission time.
Example: For tickets from 10:00-10:30 → changes can be made until 8:00
For tickets from 19:30-20:00 → changes can be made until 17:30
※ For tickets purchased through travel agencies, convenience stores, etc., please contact the respective sales outlets.
To change the admission date and time, please use the "Change Admission Date and Time" button displayed on My Tickets.
【Tickets that cannot be changed】
・Partial changes for multiple tickets purchased in one transaction
・Tickets not fully reclaimed after being distributed
・Tickets purchased with a coupon
・Tickets with different prices for the desired new date and time
・Sold-out tickets for the desired new date and time
・Tickets for dates and times outside the sales period
I bought tickets at the Ticket Store, but am unable to go, I would like my tickets cancelled/refunded
Tickets cannot be cancelled or refunded once purchased.
However, if you bought your tickets through our website, you can change the date and time of entry no later than 2 hours before the admission time.
Please use the Change Admission Date and Time feature to change the time to your convenient time.
See here for changes to the admission time and date
If I am unable to go to the venue due to emergency maintenance of the facilities, will the ticket I purchase be refunded?
We may refund tickets depending on the reason.
We will inform you of the refund method in the following ways.
・teamLab Planets TOKYO Ticket Store
・teamLab Planets TOKYO Official website
・teamLab Planets TOKYO Official Facebook
・teamLab Planets TOKYO Official X
・Send e-mail to the e-mail address at the time of purchase
What payment methods are available at the Ticket Store?
The following payment methods are available when using teamLab Planets TOKYO Ticket Store.
When Purchasing as a DMM Member
・Credit Card (Visa/JCB/American Express/Diners)
*Cannot be paid for with DMM points.
When Purchasing as a Guest (Not Logged in as a DMM Member)
・Credit Card (Visa/Master/JCB/American Express/Diners)
・PayPay
・UnionPay Card
*The UnionPay card is the generic term for credit cards and debit cards that can use the inter-bank payment network run by China UnionPay (UnionPay, official name China UnionPay).
When using UnionPay, you will be required to enter your UnionPay Card number on the UnionPay payment page.
See here for the UnionPay official site
We do not support paying in installments with credit or UnionPay cards.
One-time payments accepted only.
When is the payment for tickets from the Ticket Store made?
Payment will be made when your ticket purchase is complete.
*Withdrawal after payment depends on the closing date of the credit card company, so please contact your card company.
Other than the ticket price, does the Ticket Store charge other fees, such as handling fees?
Does the Ticket Store issue receipts for purchased tickets?
Press the "Receipt" button displayed on the QR ticket to display the receipt screen.
Do prices listed at the Ticket Store include tax?
All prices listed include tax. If you want to check the amount of consumption tax, please check the receipt. Click here for how to issue a receipt
Are there any conditions for purchasing and using discount tickets for people with disabilities?
The [People with disabilities Ticket] is a ticket with a discount for people with disabilities, who can attest a disability certificate.
For people using this ticket type, please make sure to buy the right ticket type, and prepare a certificate that you will have to show at the entrance.
- Certificates accepted by teamLab Planets TOKYO :
People with Physical disabilities, Intellectual disabilities, People with disabilities from WWII or any war casualties.
Also, the special discount is available for one person accompanying the person with disabilities.
*Only one person accepted.
*The person has to enter the facilities in the same time as the person with disabilities. Otherwise, they won't be accepted inside the facilities.
Regarding same-day tickets and purchase of tickets at the venue
At the venue, you can purchase your tickets either with cash or with a credit card. For the remaining number of same-day tickets, please check our website in advance.
See here to check the ticket sales status
Other
Other Questions
For other questions, please click here.