PERGUNTAS FREQUENTES
About Ticket
Will tickets be available on the day？
Tickets are not available at the venue, however, if they are not sold out they will be available for purchase on the official ticketing website.
Where can I buy tickets?
1. Via the official ticketing website
Credit cards are accepted.
2. Via playguides (ticket agencies)
The following playguides accept cash and other payment methods.
Please refer to the respective playguides for more information.
・Lawson Ticket
・7ticket
Can I change or cancel the date of my ticket?
・In general, tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website.
The date of the ticket may be changed up to 3 times. To do so, select 'Modify ticket date' displayed on the QR ticket and follow the procedure. Changes can be made up to 21:00 of the indicated date.
The ticket date cannot be changed in the following cases:
- The date has already been changed 3 times
- Changing to a different type of ticket
- Changing to date that has sold out or has insufficient tickets left
- Changing the date for a portion of tickets within a multiple-ticket purchase
- Changing to multiple dates within a multiple-ticket purchase
- Changing to a date that is not yet available for purchase
- Changing to a date with a revised price
Do I need to print my ticket?
1. If you own a smartphone, tablet, or similar device
You do not need to print your ticket. Access the URL from your confirmation email and display the ticket screen at the entrance.
2. If you do not own a smartphone, tablet, or similar device
Print your ticket from the "Print your ticket" button, available from 0:00AM of the reservation date.
Where can I view my purchased tickets?
Tickets purchased from the official ticketing website can be viewed from the URL in your confirmation email (subject: teamLab e-ticket purchase completed).
If you have not received this email, please contact us via the contact form here.
Please refrain from sending the ticket URL to third-parties.
What should I do if I haven't received the confirmation email?
If you haven't received your confirmation email, please consider the following cases:
1. The email has been filtered and stored in a folder other than your inbox.
2. The address @botanicalgarden.ticket.teamlab.art is blocked on your server. In this case, please change your settings.
Please contact us via the contact form if the above cases do not apply.
In the case of a group purchase, can ticket holders of the same group enter the exhibition separately by distributing the tickets beforehand?
Tickets can be distributed to other members of the group on the day of your reserved ticket. By doing so, visitors may enter the exhibition separately as long as they arrive at the time indicated on their ticket.
To distribute tickets, select the ticket you would like to share from the “Share your ticket” button on the ticket screen.
*Persons accompanying visitors with a Disability Discount ticket - please arrive together as a disability certificate will be requested upon entry.
Can I cancel the distribution of group tickets?
Yes, you can cancel the distribution of tickets from the "Modify shared tickets" option on your ticket page. The person with whom you shared the ticket will no longer be able to enter the exhibition, and an additional place will be available within the group reservation.
Regarding entry
Is re-entry permitted?
Re-entry is not permitted.
Can children (middle school and below) enter by themselves?
Children (middle school and below) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every three children, including children eligible for free entry.
Will I have to wait before entering the exhibition?
During busy periods, you may be required to wait outside before entry.
Please come with appropriate preparation against heat exhaustion or the cold depending on the season.
Regarding accessibility (persons with mobility impairment, wheelchair users, strollers, etc)
Wheelchair users and children in strollers may enter the venue, but some artworks may not be accessible for safety reasons. For more information, please contact the venue by phone.
Will the exhibition be open even if it rains?
The exhibition may be (temporarily) canceled in case of inclement weather warnings such as severe wind, rain, and thunderstorms.
Please stay away from trees and evacuate to the nearest building if lightning strikes during opening hours.
Regarding the venue
Are there maps available?
Maps are available for free at the entrance
Are there any restaurants, cafes, or vending machines?
There are no restaurants or cafes.
Vending machines are available at the venue.
Are filming and photography allowed? Can I post them to social media?
Taking photos and videos, as well as posting them on social media are allowed. However, the following are prohibited:
・Use of monopods, tripods, selfie sticks and other auxilary equipment, as well as flash photography.
・Filming or photography for commercial purposes without prior consent.
・Other actions that may cause inconvenience to other visitors.