teamLab: Digitized Ritsurin Garden Early Closure and Ticket Refund (Charge Cancellation) Information
To help stop the spread of the novel coronavirus inside and outside of Japan, the exhibition will finish its term early on March 1, 2020. Visitors will not be permitted to enter March 2, 2020 and onward.These measures are taken to ensure the safety of visitors and staff. We thank you for your understanding.
Due to the Early Closure, guests who had purchased tickets in advance can complete the following steps to receive a refund (charge cancellation).
1. If you purchased your ticket from the official teamLab Borderless website, no follow up is necessary. The venue will reimburse you or cancel your charge according to the following schedule:
▼ If the charge cancellation/refund processing date is before your credit card closing date, the refund will be processed during the same month as the payment. Your card will not be charged.
▼ If the charge cancellation/refund processing date is after your credit card closing date, you will be charged for the payment that month, but the amount will be deducted from your bill the following month.
* Closing dates vary by credit card company. Please note that we cannot confirm your closing date.
2. If you purchased your ticket from somewhere other than the official museum website (travel agencies, ticket agencies, etc.), the procedures vary. Please contact the service from which you purchased the ticket directly.
If you have any questions, please contact the exhibition management:
teamLab: Digitized Ritsurin Garden Management Office
+81 087-831-4449 (available weekdays from 10:00 - 17:00)